Here is an opportunity to join the world-renowned team at The Ritz-Carlton Tokyo as a full-time Bellhop – Door Attendant. As the first and last point of contact for our guests, you will create lasting impressions by greeting and escorting guests to their rooms, assisting with luggage, and providing warm, gracious service. When a guest arrives, you ensure they feel welcomed and valued from the moment they step through our doors. The hourly rate is based on experience, and you’ll receive comprehensive benefits as part of the Marriott International family. If you have a warm, people-oriented demeanor and take pride in creating exceptional experiences, we want to hear from you.
Who We Are
At more than 100 award-winning properties worldwide, The Ritz-Carlton Ladies and Gentlemen create experiences so exceptional that long after a guest stays with us, the experience stays with them. We attract the world’s top hospitality professionals who curate lifelong memories, believing that everyone succeeds when they are empowered to be creative, thoughtful and compassionate. Every day, we set the standard for rare and special luxury service the world over and pride ourselves on delivering excellence in the care and comfort of our guests.
Your role will be to ensure that the “Gold Standards” of The Ritz-Carlton are delivered graciously and thoughtfully every day. The Gold Standards are the foundation of The Ritz-Carlton and guide us each day to be better than the next. As part of our team, you will learn and exemplify the Gold Standards, such as our Employee Promise, Credo and our Service Values. And our promise to you is that we offer the chance to be proud of the work you do and who you work with.
In joining The Ritz-Carlton, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.
What You’ll Be Doing
- Greet and escort guests to their rooms.
- Open doors and assist guests and visitors entering and leaving the property.
- Inform guests about property amenities, services, hours of operation, and local areas of interest.
- Identify and explain room functionalities to guests (how to use room key, mini-bar, ice and vending areas, room safe, personal laundry services).
- Carry guest luggage to and from rooms or designated bell areas.
- Assist with storing and retrieving luggage.
- Help guests and visitors entering and exiting vehicles, including loading and unloading luggage.
- Offer guests directions to their destinations.
- Arrange transportation (taxi, minibus) for guests and visitors, noting advance requests as needed.
- Communicate parking procedures to guests and visitors.
- Follow all company safety and security policies and procedures.
- Report maintenance issues, safety hazards, accidents, or injuries.
- Complete safety training and certifications.
- Ensure uniform and personal appearance are clean and professional.
- Maintain confidentiality of proprietary information; protect company assets.
- Support all coworkers and treat them with dignity and respect.
- Support the team to reach common goals.
- Comply with quality assurance expectations and standards.
- Move, lift, carry, push, pull, and place objects weighing less than 50 pounds unassisted.
- Assist with moving, lifting, carrying, and placing objects weighing more than 75 pounds.
- Stand, sit, or walk for extended periods or entire work shifts.
- Move at a speed required to respond to work situations (running, walking, jogging).
- Read and visually verify information in various formats.
- Reach overhead and below knees, including bending, twisting, pulling, and stooping.
- Move across sloping, uneven, or slippery surfaces and stairs.
- Climb stairs and/or service ramps.
- Welcome and acknowledge all guests according to company standards.
- Speak with others using clear and professional language; answer phone calls using appropriate etiquette.
- Remain alert for any undesirable persons on the property.
- Perform other reasonable job duties as requested by supervisors.
Preferred Qualifications
- Education: High school diploma or G.E.D. equivalent.
- Related Work Experience: No related work experience required.
- Supervisory Experience: No supervisory experience required.
- License or Certification: None required.
- Educación: Título de estudios secundarios o certificado equivalente de un programa de Desarrollo de Educación General (GED).
- Experiencia laboral afín: No se requiere experiencia laboral afín.
- Experiencia como supervisor: No se requiere experiencia como supervisor.
- Licencia o certificación: Ninguna.
What We Offer
At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
As a Bellhop – Door Attendant at The Ritz-Carlton Tokyo, you’ll receive:
- Full-time employment with a world-leading luxury hospitality brand.
- The opportunity to learn and exemplify the Gold Standards of The Ritz-Carlton.
- A supportive team environment where you can grow and develop.
- Salary Ranges 17$ per hr depends on experience
- The chance to be proud of the work you do and who you work with.
Ready to Apply?
If you have a warm, people-oriented demeanor and take pride in creating exceptional first and last impressions for our guests, we encourage you to apply. Join The Ritz-Carlton Tokyo and become part of a team that creates experiences so exceptional that long after a guest stays with us, the experience stays with them.
