Here is an opportunity to join the world-renowned team at The Ritz-Carlton Tokyo as a Part-Time Housekeeping Room Attendant. When a guest enters one of our rooms, they take a first look around and breathe a sigh of relief they’ve arrived at their home away from home. The linens are crisp, the pillows are perfectly placed, the mirror is spotless. Every detail contributes to a wonderful experience. That’s the impact you’ll make with your efforts. If you have a warm, people-oriented demeanor and a gift for paying attention to small details, we want to hear from you.
Who We Are
At more than 100 award-winning properties worldwide, The Ritz-Carlton Ladies and Gentlemen create experiences so exceptional that long after a guest stays with us, the experience stays with them. We attract the world’s top hospitality professionals who curate lifelong memories, believing that everyone succeeds when they are empowered to be creative, thoughtful and compassionate. Every day, we set the standard for rare and special luxury service the world over and pride ourselves on delivering excellence in the care and comfort of our guests.
Your role will be to ensure that the “Gold Standards” of The Ritz-Carlton are delivered graciously and thoughtfully every day. The Gold Standards are the foundation of The Ritz-Carlton and guide us each day to be better than the next. As part of our team, you will learn and exemplify the Gold Standards, such as our Employee Promise, Credo and our Service Values. And our promise to you is that we offer the chance to be proud of the work you do and who you work with.
In joining The Ritz-Carlton, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.
What You’ll Be Doing
- Respond promptly to requests from guests and other departments.
- Fill cart with supplies and transport cart to assigned area.
- Enter guest rooms following procedures for gaining access and ensuring vacancy before entering.
- Replace guest amenities and supplies in rooms.
- Replace dirty linens and terry with clean items.
- Make beds and fold terry.
- Clean bathrooms thoroughly.
- Remove trash, dirty linen, and room service items.
- Check that all appliances are present in the room and in working order.
- Straighten desk items, furniture, and appliances.
- Dust, polish, and remove marks from walls and furnishings.
- Vacuum carpets and perform floor care duties in guest rooms and hallways.
- Follow all company and safety and security policies and procedures.
- Report any maintenance problems, safety hazards, accidents, or injuries.
- Complete safety training and certifications; properly store flammable materials.
- Ensure uniform and personal appearance are clean and professional.
- Maintain confidentiality of proprietary information.
- Welcome and acknowledge all guests according to company standards.
- Anticipate and address guests’ service needs; assist individuals with disabilities.
- Thank guests with genuine appreciation.
- Speak with others using clear and professional language.
- Support team to reach common goals.
- Ensure adherence to quality expectations and standards.
- Move, lift, carry, and place objects weighing less than or equal to 25 pounds without assistance and in excess of 25 pounds with assistance.
- Push and pull a loaded housekeeping cart and other work-related equipment over sloping and uneven surfaces.
- Reach overhead and below the knees, including bending, twisting, pulling, and stooping.
- Stand, sit, kneel, or walk for an extended period across an entire work shift.
- Grasp, turn, and manipulate objects of varying size and weight, requiring fine motor skills and hand-eye coordination.
- Perform other reasonable job duties as requested by Supervisors.
Preferred Qualifications
- Education: No high school diploma or G.E.D. equivalent required.
- Related Work Experience: No related work experience required.
- Supervisory Experience: No supervisory experience required.
- License or Certification: None required.
What We Offer
At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
As a Housekeeping Room Attendant at The Ritz-Carlton Tokyo, you’ll receive:
- Part-time employment with a world-leading luxury hospitality brand.
- A competitive hourly rate of $17.00.
- The opportunity to learn and exemplify the Gold Standards of The Ritz-Carlton.
- A supportive team environment where you can grow and develop.
- The chance to be proud of the work you do and who you work with.
Ready to Apply?
If you have a warm, people-oriented demeanor and a gift for paying attention to small details, we encourage you to apply. Join The Ritz-Carlton Tokyo and become part of a team that creates experiences so exceptional that long after a guest stays with us, the experience stays with them.
