Here is an opportunity to become a fan of the exceptional. Mandarin Oriental, Singapore is seeking an Airport Representative to join our Rooms team, serving as the hotel’s ambassador at Changi Airport. In this role, you will ensure that all hotel guests with transportation arrangements are recognized and assisted at the airport, providing attentive service that includes luggage assistance, GST refund processing, and relevant airline information. You’ll be the first and last point of contact for our guests, creating lasting impressions that reflect the legendary quality experience for which Mandarin Oriental is renowned. If you are flexible, warm, and thrive in a team that succeeds together, we invite you to join us.
Who We Are
Mandarin Oriental is the award-winning owner and operator of some of the most luxurious hotels, resorts, and residences located in prime destinations around the world. Increasingly recognised for creating some of the world’s most sought-after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting-edge of luxury experiences. Mandarin Oriental, Singapore is a sanctuary of luxury and sophistication overlooking the iconic Marina Bay. We are masters of craft who thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly. We embrace a growth mindset and invite you to become part of our family.
What You’ll Be Doing
As Airport Representative, you will be responsible for the following duties:
- Excel in delivering Legendary Quality Experience to all guests.
- Support the overall rooms operations by providing warm welcome and fond farewell to all hotel guests.
- Review arrival and departure manifests, ensuring relevant guests’ preferences and needs are met.
- Be present at all scheduled flight landings and assist incoming guests with baggage clearance, directing guests to transport facilities.
- Stand by at the arrival/departure terminal for every flight where a hotel guest is scheduled to depart or arrive.
- Maintain good relationships with airline personnel, immigration, and customs officers under the guidance of the Manager.
- If pickup is not arranged by the hotel, show guests to the recommended taxi or limousine.
- Maintain detailed knowledge of all facilities and services offered by the hotel and Changi Airport.
- Act as a link for guests with all other areas of the hotel prior to arrival and during departure at the airport.
- Promptly answer any guest inquiries and communicate with respective departments when necessary.
- Address any security incidents and complaints to the Concierge Manager, reacting proactively when suitable and appropriate.
What We Expect From You
- Flexible with a can-do attitude; a quick thinker able to accommodate last-minute requests and changes.
- Warm and able to communicate well with guests in English.
- Willing to work on rotation shifts, weekends, and public holidays.
Our Commitment to You
- our success is our success. We craft unique learning and development programmes for various stages in your career so that you grow continuously.
- When you work as hard as our colleagues do, it’s important to take time off. As a member of the #MOfamily, you can stay with us wherever you go in the world. The MOstay programme offers complimentary nights and additionally attractive rates on rooms for you and your loved ones.
- Finding the right work-life balance is important. Your wellbeing matters to us. A variety of health benefits and wellness programmes are offered to all our colleagues, globally.
- When you show commitment to us, we reciprocate. We offer different retirement plans depending on the length of your service and your role.
- A competitive hourly wage of $19.
Ready to Apply?
If you are a master of craft who thrives in a team that succeeds together and embraces a growth mindset, we encourage you to apply. Join Mandarin Oriental, Singapore as an Airport Representative and become part of a family that creates legendary experiences for guests from around the world.
