Is your expertise in mining machinery matched by a drive to provide outstanding customer support? Hitachi is seeking a skilled Customer Support Representative – Mining to join our growing team in Mackay. This is a pivotal role where you’ll be the direct link between our world-class OEM and our valued mining clients in the Bowen Basin. If you’re a technical professional who thrives on solving problems, building lasting relationships, and contributing to business growth, we offer a rewarding career with excellent training and the backing of a global industry leader.
Company Overview
Hitachi is a world-renowned leader in construction and mining equipment, recognised for innovation, reliability, and a genuine commitment to our people. We are a dynamic, world-class company that values the input of every team member in driving success. Our culture prioritises safety, support, and professional happiness, ensuring you have the resources and encouragement to perform at your best. When you join Hitachi, you’re not just taking a job; you’re building a future with a company that invests in your development and values your contribution to our shared goals.
Key Responsibilities
You will be the face of Hitachi’s OEM support in the field, responsible for delivering holistic technical and commercial solutions to our mining customers.
- Provide comprehensive OEM-level customer and technical support, acting as the primary point of contact for our mining clients in the Bowen Basin.
- Manage and grow an existing customer network, proactively sourcing new business opportunities to expand our market presence.
- Promote tailored parts and service sales solutions to meet and exceed company sales targets, preparing detailed quotes to meet specific customer needs.
- Maintain a structured customer call cycle, actively building relationships and accurately reporting on sales activity, prospects, and market intelligence.
- Attend customer site meetings to resolve complex technical issues directly and ensure a consistently positive customer experience.
Qualifications
We are looking for a qualified professional with a strong technical foundation and excellent interpersonal skills.
- A relevant trade qualification in Mechanical or Electrical fields is essential.
- A solid technical understanding of earthmoving and construction equipment, backed by demonstrated success in a similar customer-facing technical support or sales role.
- Proven ability to build and maintain long-term, trusting customer relationships.
- Excellent administration, communication, and people skills, with a self-motivated and proactive approach.
- The willingness and ability to travel regularly within the regional Bowen Basin area as required.
Benefits and Perks
Hitachi is committed to rewarding our team with a leading package that supports your career and lifestyle.
- A competitive and rewarding salary circa $140,000, plus eligibility for company bi-annual bonuses.
- A fully maintained company vehicle, personal laptop, and work mobile.
- Exclusive staff discounts on Medibank Health Cover and a range of Hitachi products and services.
- End-to-end, OEM-level training to ensure you are fully equipped for success.
- Real opportunities for personal development and career progression within a supportive, global organisation.
- A management team that values your input and fosters a happy, safe working environment.
How to Apply
If you are a technical professional ready to take on this key customer support role with a global leader, we encourage you to apply. This will direct you to our official application portal.
Our recruitment team will review applications and will be in touch with candidates who best match our requirements. We look forward to learning how your skills can contribute to Hitachi’s continued success in Mackay.
