Are you passionate about creating flawless first impressions and providing gracious service? The Ritz-Carlton Tokyo invites you to join our esteemed team of Ladies and Gentlemen as a Bell Attendant. In this full-time, non-management role, you will be a pivotal part of our guest arrival and departure experience, offering a warm welcome, personalized assistance, and the impeccable service for which we are renowned worldwide. If you are energetic, enjoy engaging with people from around the globe, and take pride in anticipating needs, this is your opportunity to begin a purpose-driven career within a legendary luxury hotel.
Company Overview
The Ritz-Carlton is an iconic global leader in luxury hospitality, with over 100 award-winning properties. Our legacy is built by our Ladies and Gentlemen, who create such exceptional experiences that they remain with our guests forever. We live by our guiding Gold Standards our Credo, Employee Promise, and Service Values which empower our team to be creative, thoughtful, and compassionate. As part of Marriott International, we foster an inclusive environment where diverse talents are celebrated, and every associate is supported in becoming the best version of themselves.
Key Responsibilities
As a Bell Attendant, you will be the ambassador of our hotel’s welcoming spirit. Your primary duties will include:
- Providing a gracious and warm welcome to arriving guests, escorting them to their rooms, and explaining room features and hotel amenities.
- Safely transporting guest luggage to and from rooms, the lobby, and vehicles, handling items with the utmost care.
- Assisting guests with loading and unloading luggage from vehicles and providing directions or information about local attractions.
- Arranging transportation such as taxis or private cars for guests and managing related requests.
- Maintaining a constant presence in the lobby area, offering assistance, and ensuring a secure environment.
- Upholding the highest standards of personal appearance and professional communication at all times.
- Performing physical tasks such as moving, lifting, and carrying luggage (up to 50 lbs independently, over 75 lbs with assistance) and moving quickly to respond to guest needs.
Qualifications
We believe in potential and a shared commitment to our luxury service culture. The most important qualities are a positive attitude and a dedication to our guests:
- A genuine passion for hospitality and a warm, engaging personality.
- Excellent communication and interpersonal skills, with the ability to interact graciously with an international clientele.
- The physical capability to perform all essential job functions, including standing/walking for extended periods and handling luggage as described.
- A keen eye for detail and a proactive approach to anticipating guest needs.
- Ability to work efficiently in a fast-paced environment and as part of a cohesive team.
- No prior related work experience, supervisory experience, or specific certifications are required. A high school diploma or equivalent is preferred. We provide comprehensive training in The Ritz-Carlton’s legendary service standards.
Benefits and Perks
Joining The Ritz-Carlton Tokyo means embarking on a career with unparalleled opportunities for growth and development:
- A full-time position with a world-renowned luxury brand within the vast Marriott International portfolio.
- A competitive hourly rate $33.00.
- Immersive training in The Ritz-Carlton’s Gold Standards, providing a world-class foundation in luxury hospitality.
- A supportive, diverse, and amazing global team where you can belong and build lasting relationships.
- A clear pathway for career development and the chance to “become the best version of you.”
- The profound pride that comes from delivering rare and special service that creates lifelong memories for our guests.
How to Apply
If you are ready to begin your purpose, do your best work, and represent the gold standard in hospitality, we encourage you to apply for the Bell Attendant position at The Ritz-Carlton Tokyo (Tokyo Midtown, Akasaka). This is a non-management role (Job Number 25173389).
To be considered, please submit your application through the official Marriott International careers portal. We look forward to discovering how your unique background and gracious spirit can contribute to our incredible team.
Marriott International is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all associates.
