Ready for a dynamic role at the heart of an iconic tourism and aviation operation? GCH Aviation, a leader in New Zealand helicopter services since 1986, is seeking a proactive and customer-focused Helicopter Flight Coordinator to join our Kaikoura team. This is your chance to be the welcoming face of our base, where you’ll blend front-of-house hospitality with critical flight coordination and ground handling support. If you’re organised, thrive under pressure, and are passionate about delivering exceptional experiences in a spectacular setting, we’d love to hear from you.
Company Overview
GCH Aviation is a well-established and respected provider of helicopter tours and aviation services, dedicated to showcasing the breathtaking beauty of the Kaikoura region from the sky. With a modern fleet and a team of highly skilled professionals, we are committed to safety, excellence, and creating unforgettable moments for our passengers. We pride ourselves on a supportive, professional environment where every team member plays a vital role in our operational success and outstanding reputation.
Key Responsibilities
In this varied and hands-on role, you will be the operational linchpin for our Kaikoura base. Your key duties will include:
- Providing exceptional front-of-house customer service, managing enquiries, bookings, and reception duties in person and via phone/email.
- Supporting safe and efficient flight operations through tasks such as passenger briefing, weight & balance data entry, and flight following/monitoring.
- Assisting with ground handling, including the safe loading/unloading of passengers and freight, and managing people in operational areas.
- Performing key administrative and accounts support, including AP/AR, cash handling, reporting, and providing remote reception cover for other bases.
- Responding calmly and effectively to operational changes, such as weather disruptions, and participating in emergency response procedures as required.
- Undertaking courtesy transport for passengers and supporting wider business admin and marketing activities as needed.
Qualifications
We are looking for a capable and reliable individual who brings the following:
- Proven experience in a customer service role, ideally within aviation, tourism, or a similar fast-paced operational environment.
- Strong organisational skills, meticulous attention to detail, and confidence with numbers and basic accounts processes.
- Excellent communication skills and the ability to remain calm and professional under pressure.
- High integrity, discretion, and the ability to maintain strict confidentiality.
- The capability to work autonomously, manage your own workload, and be a collaborative team player.
- Proficiency with business systems; experience with Xero and Microsoft Office is advantageous.
- The ability to meet all requirements for an Airport Identity Card and have the legal right to work in New Zealand.
Benefits and Perks
This role offers a unique and rewarding career opportunity in one of New Zealand’s most stunning locations. We provide:
- A permanent, full-time position working 36 hours per week with a roster that includes every second weekend.
- A competitive hourly rate between $27.00 and $33.00.
- The chance to work within a small, dedicated, and professional team in the exciting aviation and tourism industry.
- Comprehensive training and the opportunity to develop a wide range of skills in flight coordination and operations.
- The incredible backdrop of the Kaikoura region as your workplace.
How to Apply
If you are a motivated coordinator with a passion for service and safety, please apply now.
Submit your CV and a cover letter outlining your suitability for the role via SEEK. Applications will be reviewed as they are received, and the role may close early if a suitable candidate is found. Shortlisted applicants will be contacted directly.
Take your career to new heights with GCH Aviation. Apply today.
