MCI is looking for enthusiastic individuals to join our remote team as Work-at-Home Call Centre Representatives. This is a fantastic entry-point into a global, tech-driven company where you can start making a difference right away. If you’re a great listener who enjoys helping people solve problems, we provide the training and support you need to succeed. Join us and be part of a forward-thinking team that values your contribution from day one.
Company Overview
MCI is a dynamic, tech-enabled leader in business process outsourcing, helping top companies across healthcare, retail, finance, and government deliver exceptional customer experiences. We’ve built our reputation on innovation and growth, empowering a remote and on-site workforce with cutting-edge cloud technology. At MCI, we are deeply invested in our people, offering clear career paths, continuous learning, and a culture that celebrates collaboration and achievement. When you join our team, you’re partnering with an industry front-runner committed to your professional development.
Key Responsibilities
As a key point of contact for our clients’ customers, you will provide essential support and service through every interaction.
- Handle a variety of inbound and outbound customer calls with professionalism, providing clear information and effective solutions.
- Listen attentively to customer concerns, demonstrating empathy and patience while working to resolve issues on the first contact.
- Accurately document the details of each interaction and any necessary follow-up actions in our customer management system.
- Consistently meet key performance goals related to call quality, customer satisfaction, and adherence to procedures.
- Maintain a reliable and professional home workspace, ensuring you are prepared and focused for each shift.
Qualifications
We believe in potential and a positive attitude. Here’s what we’re looking for in our ideal candidate:
- You must be at least 18 years old and authorized to work in Canada.
- A high school diploma or equivalent is required.
- You possess strong, clear verbal communication skills and can navigate multiple tasks efficiently.
- While previous customer service or call center experience is beneficial, we welcome driven applicants willing to learn.
- You are self-motivated, disciplined, and comfortable working independently in a fully remote setting.
- You have a dedicated, quiet workspace and a reliable high-speed internet connection.
Benefits and Perks
We are committed to supporting our team members with a comprehensive package designed for your well-being and growth.
- Competitive hourly pay 13$-19$, with compensation based on your experience and performance.
- Paid training so you can earn while you learn our systems and protocols.
- Paid Time Off (PTO) and paid holidays to help you maintain a healthy work-life balance.
- Health benefits for full-time employees, including supplemental coverage options through Blue Cross.
- Life and supplemental insurance options, including accident and critical illness coverage.
- A clear focus on internal career growth and promotion opportunities within our global organization.
- A supportive, engaging, and collaborative team culture, all enjoyed from the convenience of your home office.
How to Apply
Take the first step toward your new remote career. To apply for this position, you must complete a full application on the MCI company careers page, which will include screening questions and a brief pre-employment assessment.
Please note: Offers are contingent on the completion of a background investigation. MCI is an equal opportunity employer that values diversity and provides reasonable accommodations for qualified individuals with disabilities.
