The 35th Force Support Squadron at Misawa Air Base in Japan is seeking a customer service representative for the Information, Tickets, and Travel (ITT) Office. In this flexible position, you’ll assist military personnel, their families, and other authorized patrons with leisure activities, travel arrangements, and local information. If you’re bilingual in English and Japanese, enjoy helping people, and have experience in customer service and cash handling, this role offers a unique opportunity to work in a dynamic military community. Hours vary based on facility needs from 0 up to 40 per week making this a flexible option for those seeking intermittent work.
About the Position
Working in the ITT Office means being the go-to person for patrons looking to explore Japan and beyond. You’ll sell tickets to events, arrange tours, book travel, and provide cultural and recreational information. This role is perfect for someone who is organized, detail-oriented, and genuinely enjoys connecting people with memorable experiences. You’ll also help maintain social media presence, prepare materials for tours, and occasionally serve as an escort. It’s a varied role where no two days are the same, and your bilingual skills will be essential in bridging communication between English-speaking patrons and Japanese services.
Key Responsibilities
- Assist patrons by providing information on leisure activities, selling tickets, making reservations, and arranging special accommodations for tours, sporting events, theaters, and special events.
- Help individuals and groups plan travel, including commercial transportation, hotel reservations, car rentals, and vacation packages via internet e-ticketing.
- Provide information on tour itineraries, train and bus schedules, ferry passes, boat cruises, camping locations, ski resorts, recreational parks, sight-seeing tours, shopping excursions, festivals, fairs, and cultural events.
- Collect fees, issue receipts, and ensure revenue is accurate and properly processed.
- Operate travel reservation terminals and equipment, coordinating tour guides and escorts as needed.
- Prepare materials for drivers, tour guides, and escorts for assigned trips.
- Occasionally perform escort duties on tours.
- Maintain inventory of brochures, maps, and flyers for patron use.
- Request toll pass tickets and prepare month-end fuel reports.
- Advertise tours on AFN Radio and assist in maintaining ITT social media sites.
- Complete all necessary phone calls and forms for booking reservations, ensuring customers are advised of all pertinent information and procedures.
- Perform related administrative support duties and provide translation services for customers with individual travel plans.
- May work an uncommon tour of duty including days, nights, weekends, and holidays.
Qualifications
Required Experience:
- Experience providing practical knowledge of travel industry rules, regulations, and procedures.
- Ability to communicate effectively in both English and Japanese.
- Skill in dealing with the public in a professional, courteous manner.
- Cash handling experience.
- Computer experience and ability to learn the e-ticketing process.
- Well-organized, accurate, and detail-oriented.
Preferred Experience:
- Retail sales experience providing technical knowledge of salesmanship is highly desirable.
Conditions of Employment:
- Must be able to satisfactorily complete a Tier 1 background check.
- May be required to work an uncommon tour of duty including days, nights, weekends, and holidays.
- Must have a valid passport.
- Non-U.S. Citizens must have resided physically in the United States or a U.S. Territory for at least 3 years prior to employment.
- Must have lived in the U.S. for a minimum of 3 years.
Who May Apply
This position is open to U.S. citizens and legal U.S. residents in or around Misawa AB, Japan. Applicants will be categorized by preference and/or priority consideration eligibilities, including:
- Business Based Action
- Family Member Preference
- Military Spouse Preference
- Outside Applicant Veteran
- Spouse/Widow/Parent of Veteran
- Transition Hiring Preference
All applicants must possess a Social Security number, valid passport, and be eligible to meet local immigration requirements.
Benefits and Perks
- Flexible Hours: Guaranteed 0 hours per week, with the potential to work up to 40 hours depending on facility needs.
- Post Allowance: Authorized for Regular Full-Time employment category (when applicable).
- A competitive hourly wage of $18.
- Meaningful Work: Serve the military community by helping patrons explore Japan and create lasting memories.
- Bilingual Environment: Utilize your English and Japanese skills daily in a professional setting.
- Diverse Duties: From ticket sales to tour coordination, no two days are the same.
- Federal Employment: Join the Non-Appropriated Fund (NAF) team supporting Morale, Welfare and Recreation (MWR) activities for the Air Force and Space Force.
How to Apply
To apply for this position, you must complete the online questionnaire and submit the required documentation by the closing date,
Required Documents:
- Resume (any format, supporting the experience described in this announcement)
- Proof of eligibility (DD-214, PCS orders, marriage certificate, etc., as applicable)
Visit the online application at: https://apply.usastaffing.gov/ViewQuestionnaire/12869864
It is your responsibility to ensure your application package is complete, accurate, and submitted by 11:59 PM (EST) on 03/17/2026.
Candidates should be committed to improving the efficiency of the Federal government, passionate about the ideals of our American republic, and committed to upholding the rule of law and the United States Constitution.
Take the next step in your career—apply today and become part of the team supporting the Misawa AB community.
